Service Dispatcher

IVR (Interactive Voice Response)

IVR (Interactive Voice Response) is the technology that enables interaction between a caller and a computer via the telephone.

Callers can now interact with Service Dispatcher by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer’s voice prompts. IVR is integrated with Service Dispatcher for a variety of uses including:

Technician tracking and time on site --> See an example
Job status queries
Job followup
Service call routing
Dispatching and technician performance analysis
Performance surveys

Our hosted IVR allows our customers to reap the IVR benefits that until now required enormous capital outlays and long implementation times.

We can have you up and running in a few days.

See our partner site www.angel.com for more information about IVR or contact us with your questions.

Our Partner

Customer Feedback

IVR integrated with Service Dispatcher gives us real time feedback about which technicians are at which sites, when they arrived and left, and how long they spent onsite. We didn't have to invest in expensive GPS's and wireless PDA's! Simply a technician's telephone call in to our automated IVR system gathers information and voice comments which are instantaneously available to our dispatchers, customers and tenants via a web browser or via a telephone call.