Reasons for using Service Dispatcher

Simply put, Service Dispatcher provides real immediate service information and the tools for making use of this information to improve your operations.

Ask yourself the following questions then decide if you want to call us to discuss your needs.

Do you know how much you are spending on maintaining your sites and why its important to know? -->more

Are you dispatching the most cost effective service vendor? Are you getting what you pay for? -->more

Are you customers/tenants satisfied? Do you know that you can reduce costs by increasing customer satisfaction? -->more

Do you know if you are repairing equipment that may be more cost effective to replace?

Are selecting new equipment based on habit, or do you use your history of maintenance c to avoid recurring purchasing mistakes?

How long does it take to get a problem fixed? Do you prioritize problems to maintain customer/tenant satisfaction yet avoid costly night and weekend rates?

Do you schedule preventative maintenance? Are you familiar with the costs and savings involved?

Do you monitor the performance of your dispatching staff and reward appropriately? Your dispatchers performance can have a major influence on costs and quality of service.

Do you understand how maintenance can affect utility costs?

If you already have a dispatching/maintenance system, does it limit the number of users and the location of users? Is it cost effective and  providing the benefits you expect? Are you receiving good support, and are the features you find that you now need easily added?

Understanding Costs. Do you know how much you are spending on maintaining your sites and why some sites are more expensive to maintain? Depending on the equipment quantity, type, condition and usage you could be spending $30,000 a year to service a small site.

How many service requests are fixed with a single call? Callbacks may be frequent, are you paying for callbacks?

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Vendor Management. Are you dispatching the most cost effective service vendor? Are you getting what you pay for? Do you rate vendor performance? What checks do you perform on vendor invoices? Are you paying for parts covered under service contracts or warranties?

Do you know when a vendor has arrived on site? How long he was there, and whether the problem was fixed when he left?

Do you have fixed price service agreements with vendors? Are they cost effective? Are you receiving the quality of service you pay for?

Do you have repeat service calls for the same problem?

What is your relationship with your vendors? Are you getting what you pay for? 

Do they find working with you to be costly and frustrating? Do you have poor service and a high vendor turnover? Do your dispatchers know who to call for each site, for each type of problem?

Are you paying for service that is actually covered by warranty?

Do your know if your vendors liability insurance is current ?

Customer Satisfaction. Do you know that service calls can be avoided by educating customers/tenants or solving the problem with a telephone call? (An avoided service call can save $150 - $500)

Are you customers/tenants happy? Have you considered lowering your operating costs and improving customer satisfaction by providing automated problem reporting and tracking?

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